Shipping & Returns
Shipping Policy
Free Shipping on All Orders – Fast Options Available!
All orders come with free standard shipping via Royal Mail, so you can get your personalised gifts and craft supplies delivered straight to your door at no extra cost. Need it sooner? You can choose a faster Royal Mail service at checkout for a small additional fee — convenience and flexibility for every shopper!
Return & Exchange Policy
We want you to love your purchase! If for any reason you’re not completely satisfied, please contact us within 14 days of receiving your order to arrange a return or exchange. Items must be returned in their original condition and packaging.
Please note that personalised or custom-made items can’t be returned or refunded unless they arrive damaged or faulty, as these are made especially for you.
Once we receive your returned item, a refund or replacement will be processed promptly.
If your order arrives damaged, please contact us within 48 hours of delivery with a photo so we can resolve the issue quickly.
We always aim to make things right and ensure every customer is happy with their order.